Customer Service Representative - State Farm Agent Team Member
Full Time • Osceola - IA
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
ABOUT OUR AGENCY:
Our agency opened in 2024 and has quickly grown into a close-knit, hardworking team of three. I’ve been with State Farm for nine years — it’s the only company I’ve ever worked for — and I started as a team member before opening my own agency. That experience shaped how I lead today: with empathy, energy, and a focus on creating an environment where people truly enjoy coming to work.
As a mom of five (ages 19 to 4), family and work-life balance are huge priorities for me, and I make sure my team enjoys that same flexibility and support. We believe that when you take care of your people, they’ll take care of your customers.
Our office culture is fun, social, and full of positivity. We’re a tight-knit team that works hard, celebrates wins, and shares plenty of laughs along the way. Team members enjoy regular lunches, cash and trip incentives, bonus time off, and plenty of celebrations — we keep the team well-fed and well-motivated!
We’re looking for someone energetic, social, and driven — someone who loves being part of a team, works hard, and brings great energy to the office every day. If that sounds like you, you’ll fit right in here.
ROLE DESCRIPTION:
Our agency opened in 2024 and has quickly grown into a close-knit, hardworking team of three. I’ve been with State Farm for nine years — it’s the only company I’ve ever worked for — and I started as a team member before opening my own agency. That experience shaped how I lead today: with empathy, energy, and a focus on creating an environment where people truly enjoy coming to work.
As a mom of five (ages 19 to 4), family and work-life balance are huge priorities for me, and I make sure my team enjoys that same flexibility and support. We believe that when you take care of your people, they’ll take care of your customers.
Our office culture is fun, social, and full of positivity. We’re a tight-knit team that works hard, celebrates wins, and shares plenty of laughs along the way. Team members enjoy regular lunches, cash and trip incentives, bonus time off, and plenty of celebrations — we keep the team well-fed and well-motivated!
We’re looking for someone energetic, social, and driven — someone who loves being part of a team, works hard, and brings great energy to the office every day. If that sounds like you, you’ll fit right in here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ashley Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $43,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Osceola, IA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none